Services

Commercial quality levels

The standards

With Resolution ARG/com 164/08, the Authority for Electricity, Gas and the Water System (AEEGSI) introduced commercial quality standards for electricity and gas suppliers. Under Article 40, all supply companies have to publish the following on their websites:
  • the commercial quality levels to be maintained
  • the automatic compensation specified in the event of failure to comply with the quality levels
  • the results for the previous year
To see the commercial quality levels, the disclosure requirements on compensation for non-compliance with the notification of default and disconnection procedure, and Enel Energia's results for 2015, go to the documents section.
Enel Energia's commercial quality levels